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Refund policy

 

 Return Policy

Last Updated: [04/02/2026]

At AK General Store, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. Please read our Return Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return or replacement if:

  • The product received is damaged or defective.

  • The product received is different from what was ordered.

  • The product is expired (if applicable).

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.

  • The product must be unused and in its original packaging.

  • Original invoice or proof of purchase must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products.

  • Perishable goods.

  • Products damaged due to customer misuse.

  • Clearance, sale, or promotional items (unless damaged or incorrect).

  • Personal care and hygiene products once opened.

3. Return Request Process

To initiate a return:

  • Contact our customer support team within the eligible return period.

  • Provide your order details and supporting images (if applicable).

  • Our team will review the request and provide further instructions.

4. Return Approval

Once the returned product is received and inspected:

  • The return request will be reviewed and verified.

  • Approved returns may be eligible for a replacement, exchange, or store credit, depending on product availability and company policy.

5. Order Cancellation

Before Dispatch

Orders can be cancelled before shipment.

After Dispatch

Orders cannot be cancelled once shipped. Customers may request a return after delivery if eligible under this policy.

6. Replacement Policy

If a damaged, defective, or incorrect product is received, AK General Store may provide a replacement, depending on product availability.

7. Shipping Charges

  • Original shipping charges are non-refundable.

  • Return shipping costs may be borne by the customer unless the product received is damaged, defective, or incorrect.

8. Final Decision

All return and replacement requests are subject to verification by AK General Store. The final decision regarding approval or rejection shall remain solely with AK General Store.

9. Contact Us

For any return or replacement queries, please contact.

📞 Phone: 8003825460
📧 Email:  shriambikafashionandmartdryfoo@gmail.com 

📍 Location: Shop No. 2, Shrey villa BLDG, Plot 40, Sector 51 Rd, near by Devkrupa, DRONAGIRI, Navin Sheva, Maharashtra 400702